Política de reembolso

Returns & Exchanges

We offer a 30-day return policy — you have 30 days after receiving your item to request a return or exchange.

Start your return here: Returns & Exchanges Portal — enter your order number and email, and the portal will walk you through your options, including exchanges, and provide your return label and shipping instructions.

Eligibility

To be eligible, your item must be in the same condition you received it — unused, with original packaging and accessories. Some items ship back to the fulfillment warehouse that shipped them; the portal provides the correct label automatically.

Damaged, defective, or wrong items

Inspect your order on arrival and start a return (or contact us at toolarmycompany@gmail.com) right away if anything arrived damaged, defective, or incorrect — we prioritize these and will make it right with a replacement or full refund.

Made-to-order apparel

Our apparel is printed to order for you. Misprints, defects, or damage are replaced free — just include photos when you start the claim. For sizing issues, contact us and we'll take care of you.

Exchanges

The fastest way to get the right item is an exchange through the portal — we'll ship the replacement as soon as your exchange is confirmed.

Refunds

Once your return is received and inspected, we'll notify you and refund your original payment method. Please allow 5–10 business days for your bank to post it.

Manufacturer warranty

Genuine Milwaukee and DEWALT products may also be covered by the manufacturer's warranty for defects beyond our 30-day window — we're happy to point you to the right service resources.